• • Open: 08:00-18:30 •
  • Call: 01536 526526 • Out of Hours: 111 •


The best way to access your patient online account is the NHS App or the NHS account (for patients aged 13 and over). 

With it, you can request your prescriptions, complete Online Consultations, book certain appointments or view your record (including test results).

NHS App 


If you prefer to access the patient online account via the SystmOnline website and already have your username and password, please click on the following link to access the online services:


Online consultations can be used for administrative and medical issues during our busiest telephone times (07:30 - 09:30). You can gain help and advice from your mobile phone, tablet or computer. Your queries will be reviewed by the most appropriate person and will be answered within one working day.

These can be accessed and completed via the NHS App or the link below:




Ask the receptionist for a pre-booked appointment if you are able to wait or use the NHS111 online service to find out what to do next.



We have limited the appointments you are able to book online because most require appropriate care navigation.

There may be a better suited clinician to assist with your condition and our receptionists have been trained to direct you as necessary.

You can still cancel any appointments online (see how to do that here: https://youtu.be/_6uXNYy40B8?t=317)

Please note at present online booking is only available for Cervical Cytology (Smear) with the nurses. 



You can also request prescriptions online. The system will only allow you to request your medication 7 days before it is due.


Access to Medical Record/Test Results

You can request to view your records and results online (only coded entries can be seen at this time). 

Patients are required to complete a separate consent form for Access to Records. You can download it below.


Online Services for Children

We are now able to offer proxy access to parents/guardians of children (up to the child's 11th birthday). This access is granted only to parents/guardians with parental responsibility and will be granted/could be revoked at the practice's discretion. Any such decisions will be made on individual basis and always in the best interest of the child involved. Patients aged 13 and over can download the NHS App 


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